It reduces agent response times and allows agents to manage more cases, while also providing customers with faster, more accurate responses.SupportGPT™ by Forethought is an AI-powered customer support platform designed to improve customer service. It leverages OpenAI’s Large Language Models to provide human-like, dynamic responses to customer queries and fine-tunes the models based on a company’s conversation history. SupportGPT™ helps to automate workflow discovery, identify support coverage gaps, and lower case volume by generating new knowledge articles. Agents are provided with fully-formed suggested responses to tickets, powered by generative AI. By using SupportGPT™, companies can reduce response times and allow agents to manage more cases, providing customers with faster, more accurate responses. SupportGPT™ is an elegant solution that ensures customers receive the best service possible, while streamlining the process for agents.